How can we help?
Questions about buying, selling, fees, scanning, or your account — email us any time, or sign in to chat with the support assistant.
Common questions
- How do I contact WAXED?
- Email info@waxed.market — a person reads every message. If you're signed in, the support chat can answer common questions straight away and hand the conversation to the team.
- What does it cost to sell?
- Listing is free. When a record sells, WAXED keeps a flat 8% of the item price — never of shipping. Stripe's card processing fee comes out of the payout. There are no subscriptions.
- A record didn't arrive, or isn't as described.
- Message the seller from your order first. If that doesn't sort it out, email us with your order details and we'll step in.
- The scanner matched the wrong record.
- Scanning works best with the whole cover or label in frame and good light. If it still picks the wrong one, search for the record by name or catalog number instead.
- How do I delete my account?
- Go to Settings and choose Delete account, on the web or in the app. Your profile and listings are hidden right away and permanently deleted after 30 days; signing back in during that time restores the account. The Privacy Policy lists exactly what is deleted.